About Me

As Associate Medical Director of the Adult Emergency Department (ED), I lead system-level initiatives that advance clinical care, operations, and education. As Medical Director of our hospital care standardization program, I’ve developed over 100 clinical pathways that standardize care, improve outcomes, and reduce practice variation.

I direct the Healthcare Administration and Leadership Fellowship, mentoring future physician-leaders across quality improvement, research, and operations. My cross-disciplinary collaborations with the Schools of Medicine, Management, and Public Health highlight my ability to bridge silos and translate evidence into practice.

My research and scholarship focus on ED operations, with specific emphasis on boarding, crowding, quality and safety, digital health, and clinical outcomes. The goal of my work is to generate scalable, real-world insights that improve how health systems deliver care, especially for vulnerable populations and in high-stakes settings. Much of my research is rooted in implementation science, using natural experiments and operational changes to evaluate what works, for whom, and under what circumstances. I’ve published more than 50 peer-reviewed articles (with over a dozen currently under review) in high-impact journals such as JAMA Internal Medicine, NEJM AI, JAMA Network Open, and Annals of Emergency Medicine. My work is regularly presented at major national meetings and has received recognition including a Yale Research Excellence Award and national QI awards from the American College of Emergency Physicians (ACEP) two years in a row. I have addressed critical challenges in ED operations, particularly during periods of crisis. During the COVID-19 pandemic, I led the implementation of a transformative care pathway that increased appropriate medication administration nearly tenfold and evaluated the downstream effects of universal testing policies. More recently, I founded and lead the EM Cosmos Lab, leveraging a national dataset of over 275 million encounters to study trends in emergency care delivery and build a collaborative research pipeline that connects faculty, fellows, and students across Yale.

Nationally, I chaired the ACEP AI Task Force, and now chair the ACEP AI Committee. I have formerly led the ACEP Quality Improvement and Patient Safety Section and been Vice Chair of the Innovation Advisory Group for the EM Data Institute. Through implementation science, I aim to improve emergency care by integrating data, technology, and operations in ways that are scalable, equitable, and rooted in frontline realities.

Additionally, I have provided consultation services for businesses looking to develop and optimize new products such as medical devices or software for use in healthcare settings.